Booking Conditions
The following booking conditions apply to all your services booked with us.
The following Booking Conditions together with the Booking Form are the basis of your contract with Enjoying Italy. Please read them carefully. Your signature in the booking form will be taken as their acceptance by you and all other persons named in the booking form.
In these booking conditions, reference to ‘you’ means all persons named on the booking form, ‘we’ means Enjoying Italy Ltd.
Making Your Booking
When making a booking, once we have confirmed the definite availability to you over the phone or in writing, you must complete and sign the booking, scan it and email it to info@enjoyingitaly.com unless you have already done so; the form must be signed by the first named person on the booking form, who must be at least 18 years of age and who will be primarily responsible for making all payments to us.
With your booking form we should also receive your payment (see ‘Booking process’).
After receiving your booking form and payment, we will then forward you a confirmation invoice.
A binding contract between you and us comes into effect once the booking has been confirmed by telephone as definite to you and we have received your booking form with payment. This contract will be governed by English law.
As soon as you receive our confirmation invoice, voucher tickets and all other documentation that we send you, please make sure you check them carefully and notify us immediately of any inaccuracies you might find; we always try to rectify errors and we accept responsibility if they are due to our negligence, but we are not liable for notifications received later than 4 days from when we send the documents to you.
Payments
Full payment will be required for all bookings.
For bookings confirmed earlier than 9 weeks before the departure date, we allow 3 working days for the booking form and payments to reach us from when we confirm the booking to you over the phone; we allow 2 working days for bookings confirmed 9 weeks or within 9 weeks from the departure date. If received later we might not be able to guarantee the reservation.
Travel Insurance
We do not provide travel insurance and we are not responsible for any inconvenience you might have. So we strongly advice you to buy one before travelling.
It is your responsibility to check that the insurance policy you purchase is adequate for your particular needs and includes at least a 24 hour emergency telephone and repatriation service.
Please read your insurance policy before departure and take it with you on holiday.
Cancellations and Changes by You, Your Liability
All cancellations must be notified in writing and the following charges will apply from the date the notification is received by us (we recommend you use recorded delivery, fax, e-mail)..
• Applicable charges on all other bookings or part of bookings:
63 days or more before departure deposit
62-42 days before departure 30%
41-29 days before departure 50%
28-3 days before departure 90%
2 days – date of departure 100%
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.
When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
Event, Attraction, Theater, Show or Coupon Ticket
These are non-refundable in all circumstances.
You may be able to recover the cancellation charges from your insurance company, but you must pay them to us before making an insurance claim.
All amendments to your confirmed booking must be notified to us in writing and, while we will always do our best to try to assist you, we cannot guarantee that we can meet any of your changes. When we can meet your request, an amendment fee of £30.00 per booking will be payable.
Cancellations and Changes by Us, Our Liability
While we accept responsibility for proven negligence and deficiencies caused by us, we cannot be held responsible when we are forced to make a change or a cancellation as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Such circumstances may include Such circumstances may include changes of aircraft scheduling, an increase in VAT or other government imposed increases, considerable adverse exchange rate variations, airport regulations and closures, technical transportation problems, natural or nuclear catastrophes, adverse weather conditions, war or threat of war, riots, fire, flood, civil strife, industrial disputes and similar events.
We also cannot be held responsible for unforeseeable and sudden breakage and/or damages to the castles, monuments and featured in our brochure or web-site which will make such accommodation inhabitable. In such cases we will offer a suitable alternative.
Passport, Visas and Health Requirements
A full 10 year passport valid at least for the duration of your holiday is required for travel to Italy by British citizens. A visa is not necessary for British passport holders. Holders of non-EEC passports and all non-British citizens are strongly advised to check with the relevant consulate whether a visa is required,
and with British Immigration for re-entry into the UK.
Italian Consulate: 020 7235 9371.
British Immigration Office: 020 8686 0688.
As passport and visa requirements may change, you should check the up-to-date position in good time before departure.
No inoculations are required for travellers to Italy from the UK. The Dept of Health leaflet T5 gives general health information for travellers within the European Community; you should obtain a Form E111 prior to departure (the form is available from post offices).
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure.
Special Requests/Medical Problems
We should be notified at time of booking if any member of the party has a medical problem or disability in order to enable us to advise on the suitability of the chosen arrangements.
Complaints
In case of problems arising on arrival or during your holiday, please register your complaint in the first instance with the relevant local supplier who will endeavour to put things right. If this proves to be unsatisfactory please contact us immediately by calling the office – during office hours – or the mobile number you will find in your voucher. Failure to do so may reduce your rights to compensation. If for any reason you are still unsatisfied, you must obtain written confirmation from the supplier and follow this up by writing to us with details of your complaint, within 28 days after your return; failure to follow this procedure relieves us from liability in relation to any claim. Please note that if the accommodation is abandoned without us being notified by you, all rights to compensation are lost.
